Claims

What to do if you have a claim:

Q. I’ve been in an accident – what now?

A. Start by reporting your claim to your insurance carrier. They need to know:
  • When the accident occurred
  • Where the accident occurred (be as specific as possible)
  • How the accident happened
  • What kind of vehicle or vehicles were involved (including the year, make, and model)
  • A description of the damage on each vehicle
  • The names and contact information of people involved in the accident
  • The extent of any injuries to people involved in the accident
  • The names and contact information of anyone who witnessed the accident
  • The name of the law enforcement agency that responded and the police report number, if police were contacted

Q. I have damage to my property-what now?

A. Call your insurance carrier and let them know:
  • When the incident occurred.
  • A general description of what happened.
  • The location of the damaged property and what was damaged.
  • The condition of the home and if it is still livable.
  • If temporary repairs are needed.
  • If the fire or police department was contacted, which department responded and any report number. Your contact information and the best time to reach you

Q. Do I need to protect my home from further damage?

A. Yes, once it is safe to do so, it is your responsibility to protect your property from further damage.
  • Arrange for reasonable temporary repairs such as boarding up broken windows, covering the roof, and removing debris.
  • Keep a list of any temporary repairs you make to document the damage, and make sure to save your receipts.
  • If possible, place damaged items in a secure area where they can be inspected. If you are unsure about an item, include it with the damaged property.
  • If you have fire or smoke damage, do not try to clean the damaged items.
  • Sometimes cleaning things without the proper equipment can cause more damage.

Please also call us here at Jensen Ford Insurance Agency (317) 888-6007.

When you have a claim, give us a call so we can let you know what to expect.


Contact information to submit a claim after-hours can be found on Our Carriers.